State Farm® Insurance Agent Matthew Roth

"I want to say thanks to a lady who helped me She is really very professional, very kind, thank you very much, Lesly Medina Montoya, you are the best in the world."

"Lesly Fue muy agradable, amable y atenta"

"I had a very satisfying phone call with an agent named Lesly Medina-Montoya, who spent a long time answering all of my questions; clearing up some of my confusion about my auto coverages; and helping me (swiftly!) with paperwork/insurance cards. She is a helpful, knowledgeable and very cheerful agent. Give her a raise!!"

"Me atendieron muy bien en esta oficina. Lesly Medina es muy amable y nos ayudo a obtener una póliza económica de seguro."

"very friendly , Mr: Angel"

"Gracias state far estoy muy satisfecho por su atención me atendió Nicol L Muy amable todo son muy amables gracias"

"Lesly assisted me from the beginning to the end, excellent customer service and very good communication. I am very satisfied with the help I received."

"My business has been insured with State Farm for so many years but once that it no longer worked for me, upon requesting a loss run report to be able to get quotes from different insurance companies they advised me that I have to wait 7-10 business days, be aware of the bad service once you decide to leave this insurance company."

"Me cambie de Geico y me atendió Lesly Medina-Montoya. Me gustó mucho el servicio al cliente y la explicación de las coberturas que tengo. Muchas gracias."

"Nos atendió Leslie Medina Montoya y el servicio fue excelente, muy amable y su atención al cliente de lo mejor. 100% satisfecho con el Servicio"

"Lesly m ayudo mucho muy buen servicio lo recomiendo Gracias Lesly x su ayuda bendiciones"

"Lesly Medina , muy buena y excelente , muy expresiva , me cayo suuuppeeeerrr bien , tan Linda 😁"

"Lesly Medina y Ángel Tovar muchísimas gracias por su gentileza y profesionalismo encantada de conocerlos y gracias por su servicio"

"Muy agradecido con al excelente servicio q recibí de la señorita Lesly ella es muy amable y gentil se lo agradezco muchísimo"

"Acudi al oficina por una cotización y Lesly Medina me ayudo muy profesional y amable muy satisfecho"

"Fue mi primera vez asegurando a mi nombre un carro y Lesly Medina me supo explicar muy bien cada aspecto de lo que cubre un seguro. Aprecio mucho su ayuda. Gracias por el excelente servicio."

"Lesly Medina helped me very much with my auto insurance quote. I appreciate her help and she is a very good worker. I am very happy with the service and the office!"

"Great office to work with. The team is responsive and informative, as well as, amazing prices and coverage."

"Lesly Medina Montoya una chica muy linda, un trato excelente, explica exactamente lo que quieras saber con mínimo detalle muy buena atención y servicio, ambiente laboral muy bueno"

"I just switched from Allstate. I'm very happy with the service the people in this office give you great service .people always are kind and helpful Glad that I have found Them .Steven was Helpful and polite.I got better Coverage at a lower rate.💯"

"The service was very personable and professional. For someone who has limited knowledge of insurance, I felt informed and adequately protected."

"If you're a single policy holder, you just had supplemental spousal insurance added to your policy and Matthew Roth didn't do an adequate job to inform you. You're likely overpaying, and they will make it incredibly difficult for you to decline this excessive, unneeded coverage as a single driver. For reference, I was being charged about $620 dollars for 6 months coverage for 100,000/300,000 and 100,000 in property damage. This was as a 30 year old male with a flawless driving history (never ticketed, never pulled over, never involved in a collision and never filed a claim). Fast forward to the next period, my new bill was for $729. The reason it was so high was because they recently started adding supplemental spousal insurance to all policies, even though I am a single male, and despite the fact that I sent them a signed supplemental spousal declination form. I believe Matthew Roth's agency to act unethically and to intentionally drag their feet when it comes to applying discounts when they apply because there's a financial incentive for them to collect extra in premiums. As a mutual insurance carrier, they should disburse excess premiums back to policyholders, but instead, they use it to roll over into the next quarter, pad their bottom line, and give themselves obscene bonuses. Look at what happened during covid - state farm recorded a massively profitable 2020, but didn't disburse a single dollar in excess premiums back to their policyholders. Anyway, I digress. Matthew Roth's agency sent me snail mail (despite having checked off my paperless preference for 5 years) informing me of Governor Hochul's recent legislative change, in that spousal coverage would be the going forward default. The purpose of sending it by snail mail instead of paperless is because it gives policyholders less time to react to the changing legislation, and maximizes the chance that policyholders won't sign the supplemental spousal declination form, and thus, he'll collect excess in premiums that don't actuarially reflect the propensity of drivers' risk to be involved in a collision and therefore file a claim. To paraphrase, they can hide behind Hochul's changing legislation as an excuse to charge customers more by default, which doesn't reflect the true risk for them to have to pay out claims to policyholders. Matthew Roth's agency did not adequately try to inform its policyholders of the changing legislation, and neglected consumers' preferences for communication methods. That said, upon receiving the notice in snail mail, they informed me I had 15 days to notify them of my declination of the supplemental spousal coverage of the date of the letter, or I would have it added to my policy. At the time it arrived via snail mail, I only had 3 days to react to the notice. Nonetheless, I prompty called the Matthew Roth State Farm agency and asked for counsel. The snail mail did not contain the form I had to sign, so I had to have a representative at the agency email me a copy of the form I needed to sign to decline the supplemental spousal coverage. However the representative was not knowledgeable of the change and when I was describing the notice to her, she seemed very confused and didn't know what to send me. It was intentional foot dragging i'm assuming at the direction of Matthew Roth. I was still able to return the digitally signed form to the Matthew Roth agency on May 22nd (the same day I received notice in the mail), still within the 15 day window. Fast forward 3 weeks to June 17th, and I receive my new policy in the mail with an effective date of August 1, 2023, and it still contained the supplemental spousal coverage that I had declined. I immediately called the Matthew Roth agency, waited an hour on hold, and learned that they couldn't accept a digitally signed supplemental spousal declination form, and that I had to physically print it out, put ink on paper, and mail it back to them. Why didn't they inform me of this on May 22nd when they received it?"

"Need insurance ? .... Come here .... They are super helpful ..... They are good people ..."

"This agent is a scammer, State Farm is not the problem but the agent is. Please run, not only they’re not professional but rude. Today one tells you something, tomorrow someone else tells something totally different and that’s how they keep draining your money. They charged me for an at fault accident for almost a year after I prove claim department I wasn’t at fault, Underwriting changed the policy but the agency refused to pay me back the surcharge that I’ve been paying. Matthew Roth was no where to be found so I could talk to him. $531 a month for insurance I’ve been paying, what a disgrace."

"Craig Knox Yoob is a Noob - State Farm Insurance Adjuster - He gave me his word on an estimate. He has shown me 0% accountability and has proven his own self value through his broken word - a Broken Zero. A narcissist who has nothing better to talk about than others because he is not interesting enough to himself. #GodBlessThisMan .. do jobs/treat family right."